Handmade and vintage jewellery from This Charming Girl

Do you ship internationally?

We certainly do! This Charming Girl happily ships worldwide. Postage & packing charges for international orders are calculated automatically at checkout depending on your country and the size and weight of your order.

I want ___ necklace but on a shorter/longer/different coloured chain. Is this possible?

Yes, in most cases. Once you have placed your order email us with full details of your order (your name, email address and PayPal Transaction ID) and specify which length or colour of chain you would prefer. We will then let you know if this is possible. This service is also free of charge.

Where else can I buy This Charming Girl jewellery?

This Charming Girl jewellery is also stocked in various online and bricks and mortar shops - see the stockists page for an up-to-date list.

Do you accept custom orders?

Sorry, we currently cannot accept custom orders.

Do you accept wholesale orders?

We certainly do! For wholesale information please contact jackie@thischarminggirl.com including your trading name, location and full contact details.

What is your return policy?

Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the jewellery, however representations may vary depending on your specific browser and computer monitor.

We hope you love your This Charming Girl jewellery but if you are unhappy we will offer you a full refund (excluding postage & packing fees, unless the item is deemed faulty) if the item is returned to us in its original, unworn condition within 7 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us.

This return policy does not extend to earrings due to hygiene reasons or for jewellery which has been altered to your specifications.

To arrange a refund please contact orders@thischarminggirl.com and we will provide you with a returns number which you must include with your returned item. We cannot accept unauthorised returns, please do not return items without contacting us first.

All refunds will be made in the manner payment was received (i.e. if you paid with PayPal, you would receive a PayPal refund or if you paid by cheque, you would receive a cheque from us). All refunds will be processed within 14 days of the item being returned to us.

Can I place an express order?

If you wish to place an express order (e.g. for a birthday) email us before placing your order and we'll do our best to help. Express orders within the UK are sent by Royal Mail Special Delivery (signed for next day by 1pm). Please add Special Delivery to your cart before checking out once we have confirmed we can meet your due delivery date.
Please do not place your order then tell us you need it by a certain date. Email us to ensure we are able to fulfil your request first. Thanks!

An item I want is out of stock. When will it be available?

As many of the items on the site are vintage or made from vintage beads and charms, there is limited stock so once an item has sold out if may not be available again. If an item is expected to be back in stock, there will be a link on the product page which says "Request this item to be restocked". If you click this it will send us an email notifying us that you would like to buy it when it is restocked, and you will be added to our list. As soon as the product is restocked we will email you and you will be the first to know!

Join the mailing list, or follow us on Twitter or Facebook to keep up to date with restocks and product information.

Where do you buy all your charms?

We source our materials from over 100 different suppliers around the world. We couldn't possibly begin to list them all!